DLI's Drycleaning Blog

Q&A and Useful Industry Information

E-mail any question to Techline@DLIonline.org.

DLI's Drycleaning Blog Blog Search

Search for entries and comments tagged with 'customer'
 

2015 Best Overall Service Awardee

For the second consecutive year, Champion Cleaners of Birmingham, AL, owner David Whitehurst earned the “Best Overall Service” Award. His three locations received the highest overall mystery shoppi...

Posted By Harry Kimmel | 3/7/2016 11:39:55 AM
 

Acid Free Tissue Paper

packed gown

Q: What is the difference between acid-free and acid-free buffered tissue paper used in packaging wedding gowns? A: Acid-free is a general term for a tissue paper that is free of acid or has a pH ...

Posted By Harry Kimmel | 3/21/2016 11:18:49 AM
 

Cleaning Antiques

Antique Gown

Antique items often have sentimental and monetary value. DLI highly recommends asking customers about their expectations on how the item should look after cleaning. This is also a great time to descri...

Posted By Harry Kimmel | 11/2/2017 9:46:43 AM
 

Cushion Covers

upholstery

Q: I just drycleaned two cushion covers off of my best customer’s very expensive sofa and they shredded around the edges. She said the sofa was new, but the damage looks like “dry rot” from old age to...

Posted By Harry Kimmel | 7/12/2016 10:20:19 AM
 

Customer Service Award Winner

YES 2016 1.jpg

A Culture of Service An Interview with Jeff Sitz and Laura Loebick - City Cleaners Akron, OH 2016 winners of the YES! Award – Year of Excellent Service City Cleaners of Akron, Ohio, is the...

Posted By Harry Kimmel | 6/27/2017 1:47:56 PM
 

Dealing With Lice

Lice

Lice are small insects that live on the hair and scalp of humans and feed on blood. Lice can spread as long as lice or eggs remain alive on the infested person or clothing, but they are unable to surv...

Posted By Harry Kimmel | 4/17/2018 1:15:35 PM
 

DLI member earns high service marks

Award image

"All cleaners know that the front counter staff has to engage in a positive way with customers - it's what sets us apart from everyone else," said owner David Whitehurst. How Champion Cleaners in B...

Posted By Harry Kimmel | 3/29/2017 10:49:21 AM
 

DLI Partners with Starchup to Offer Smart Routes and Mobile Technology

Customer App

DLI Members Get 15% Discount; Customers Can Order From Any Device Pickup and delivery services are a great way to offer more convenience to drycleaning customers. Many customers want to be able to...

Posted By Harry Kimmel | 6/7/2016 12:12:55 PM
 

Frequent Drycleaning

drycleaned clothes

Q: Does frequent drycleaning shorten the life of a garment? A: On the contrary, frequent cleaning prolongs the life of a garment. Not only do stains set with age, making the garment unwearable, b...

Posted By Harry Kimmel | 5/31/2016 11:07:50 AM
 

Handling Flood Damaged Items

The disastrous floods that occurred in various parts of the country are leaving an impact on the drycleaning industry. Many cleaners have inquired about mold and mildew stain removal. Microorganis...

Posted By Harry Kimmel | 9/7/2016 10:55:43 AM
 

Handling Missing Tickets

Drycelaning Ticket

Q: A gentleman came in the other day and told the customer service representative that he had misplaced his receipt but needed to pick up the items for his wife. The next day a woman came in with h...

Posted By Harry Kimmel | 9/21/2015 1:45:26 PM
 

Home Remedies for Lipstick, Gum and Chocolate

Lipstick kiss

Customers may sometimes inquire about home stain removal tips. Here are three home stain remedies cleaners might share. Customers should know that trained professionals with specialized equipment can ...

Posted By Harry Kimmel | 10/25/2017 9:38:26 AM
 

How DLI's Garment Analysis Lab Works

ITAL Cartoon

The International Textile Analysis Lab is nothing less than a forensics unit for fabricare. By Ian P. Murphy NOTE: This article originally appeared in the July-August 2014 issue of DLI's membesh...

Posted By Harry Kimmel | 3/15/2016 11:12:52 AM
 

Incontinent Pads

Incontinent Pads

Q: After repeated washing, incontinent pads show thinning of the facing. This damage is more apparent at the outer edges. What causes this damage? A: This type of thinning results from normal use ...

Posted By Harry Kimmel | 8/10/2016 3:43:27 PM
 

Mystery Shopping “Game Changer" for Pennsylvania DLI Member

Balfurd Cleaners

After three years of performing mystery shops at their two locations in State College, Pennsylvania, Monika Manter, Vice President of Balfurd Dry Cleaners, said the results have been eye opening. I...

Posted By Harry Kimmel | 10/7/2016 7:52:26 AM
 

Poison Ivy

poison ivy

Q: I was asked to clean some garments that were worn by a person with poison ivy. How do I clean these garments and what precautions should I take? A: Both drycleaning and laundering are acceptabl...

Posted By Harry Kimmel | 7/5/2016 2:19:01 PM
 

Starch and Your Shirts

StarchShirts

Starch and sizings are laundry additives that can increase the firmness of fabrics, particularly dress shirts. A DLI study showed starch and sizings can both protect and harm shirts at the same time. ...

Posted By Harry Kimmel | 8/2/2016 9:56:44 AM
 
Date:  (mm/yyyy)
Keyword(s):

 
Login
space