Q: A customer returned a pair of green pants stating that they were tan when she dropped them off. Is it possible for something like this to happen in the drycleaning process?
A: Very often, two or more colors are combined to give a fabric a desired shade. Although many of the items are pants, this also can happen on other items such as shirts, dresses, and vests. These tan-colored items usually contain wash labels. If the items are washed according to the care instructions, they will lose or change color. If they are drycleaned, a component of the dye is removed, exposing a green component.