DLI Members Get 15% Discount; Customers
Can Order From Any Device
and delivery services are a great way to offer more convenience to drycleaning
customers. Many customers want to be able to have their garments cleaned
without having to come to a physical location. Many customers also want the
flixibility to select their pickup and delivery times. Traditional routes rely
on a fixed timetable so a customer can only send items in on say, Wednesdays or
every other Tuesday.
order to help members offer a more advanced route system, the Drycleaning &
Laundry Institute partnered with Starchup. Starchup is a digital platform that
builds custom mobile/web apps and route management software for drycleaners.
Cleaners are able to operate a smarter business through seamless ordering,
delivery optimization, and streamlined customer management.
service is custom branded for each cleaner and allows customers to place an
order anytime from any device. Starchup helps DLI members run optimal routes,
with the capability to offer static routes, on-demand service, or a hybrid of
the two. Starchup's service allows members to minimize expenses and maximize
income. The convenience of routes often produces increases in orders. Starchup
has seen a 7% increase in order volume among cleaners who adopted the service,
said Rob Johnson, Starchup's Head of Marketing.
DLI members in good standing will receive a 15% discount when they sign up for
Starchup's CEO, Nick Chapleau, said teaming up with DLI will
help members offer a better customer service experience through technology.
"Our partnership with DLI provides DLI members a unique opportunity to be
on the cutting edge of the industry," he said. The service will help by "optimizing
delivery efficiency and targeting tech-savvy consumers to increase their bottom
lines. It’s no secret that consumers are doing more of their spending online;
Starchup helps DLI members capture this spending in a service that more than
pays for itself."
CEO Mary Scalco said the service would help members offer a new level of
convenience for customers. "Like it or not the public perception is that
most drycleaners are, generally, inconvenient, unnecessary, and
behind-the-times," she said. "We're hitting this image problem
head-on by offering this service. We're giving DLI members the opportunity to
stand out as technologically-advanced, attuned to their customers' desires, and
ready to serve any time.
a system on this level is something many cleaners can't do on their own,"
Scalco said. "It's just too involved and detailed. Why re-invent the wheel
when Starchup is more than willing to help."
What Does Starchup Do?
Streamline Pickup & Delivery
pickups and deliveries using Starchup's route optimization.
Offer and static
routes and on-demand service
and dropoff ETA with customers
completion directly from the driver app
Scan items on
the delivery vehicle to enter into order database
on-demand deliveries with existing routes
Accept Orders from Any Device
Give customers the ability to place, track and manage their orders at any time
from any device.
with email receipts and in-app notifications
Delivery with a single click
ordering: in-store and mobile
Cultivate Customer Engagement
customers in new ways.
promotions to segmented customer groups
positive reviews by automatically posting them to your website
and consumer sites
customers through a website we create for you
Learn more at www.DLIonline.org/Starchup
Download an infographic and summary sheet PDF.