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Q&A and Useful Industry Information

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Deviating From the Care Label’s Instructions

Q: I just received a ladies silk suit for cleaning with a care label in it that stated to “machine wash and hang dry.” I would prefer to dryclean this outfit and believe since the label does not prohibit drycleaning then this procedure would be an acceptable alternative. Is this true?

A: The manufacturer is required to give one appropriate method of care. Warnings need only be given for the care procedure recommended and not for any alternative care procedures.

Therefore, if a garment is labeled as washable, it does not necessarily mean that it can safely be drycleaned or conversely that drycleaning would actually harm the fabric. That determination is left up to the cleaner. Some testing may be required.

As always, you must also draw upon past experiences with similar garments and your personal expertise to make these decisions. Remember, neither the retailer nor the manufacturer can be held responsible for any damage to garments caused by an alternative care process not listed on the care label.


Suggested Reading
For more information DLI Silver, Gold and Premier members may see these and many more bulletins on DLI's Encyclopedia of Drycleaning Online. Upgrade or join today for access:

  • Industry Focus: Care Label Rule
  • Industry Focus: Care Label Guide




Posted By Harry Kimmel | 11/5/2015 11:00:39 AM
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