AVOID UNJUSTIFIED CLAIMS AND IMPROVE CUSTOMER RELATIONSHIPS
Quick Turnaround and Easy-to-Use
DLI’s International Textile Analysis Laboratory (ITAL) is the recognized authority on how and why an item performed or failed to perform. This member service:
- Assist customers when returning a damaged garment to the retailer or manufacturer.
- Pinpoint problems with a garment.
- Keep the problem from happening again by educating your staff.
- Receive timely answers with quick turnaround.
- Download a Request for Analysis form here.
Click here for more information on our Garment Analysis services.
Heads Up! For This Garment E-Alert
- Receive timely e-alerts of problem garments and who’s responsible.
- Keep you and your customers apprised of problem garments so you can catch them before issues arise.
- Display alerts at the front counter to educate customers.
Restoration Services—Lets You Be the Hero
- DLI save your customers’ damaged or heirloom garments, and you take all the credit!
- Be proactive with your customer service and let us fix any mishaps before your customer sees it.
- Have us restore garments that may be a little too tricky or time consuming for you to handle.