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Handling Missing Tickets

Drycelaning Ticket

Q: A gentleman came in the other day and told the customer service representative that he had misplaced his receipt but needed to pick up the items for his wife. The next day a woman came in with her receipt to pick her order. She was furious when we told her that her husband picked it up already. It turns out she was not married and had no idea who picked up her things. Now we have a claim on our hands. When a customer does not have a receipt how should my customer service representative handle the situation so we do not have this mess happen again?

A: Since many folks lose or misplace their receipts it is a good idea to have a system in place for picking up orders without receipts, especially when you do not recognize the customer. One method would be to keep a log in either a book or on your computer. Record the name of the individual picking up the order and the date. Other information you should also get would be the individual’s relationship to the owner of the garments if other than the name on the order, driver's license number, home and work phone numbers.

Do you have another system in place to avoid this type of situation? Please share your ideas in the comments below.

Posted By Harry Kimmel | 9/21/2015 1:45:26 PM