I washed a small rug in the machine. The fringe on the ends ripped off. How shall I explain this to my customer?
Frequently small rugs and runners are brought to the dry cleaner for cleaning. These rugs are often very heavily soiled and have no care label. The fringe, tape or piping on ends of rugs sometimes is made of a different material that is stitched to the article. Many of these deep pile, woven, knotted rugs are not intended to be drycleaned or machine washed. The stitching method used on the fringe and/or material is sometimes unable to withstand a mechanical care procedure. If the fringe on the ends of the rug is stitched in this manner it tends to separate in the mechanical action of drycleaning or machine washing. During the agitation of drycleaning or machine washing, rugs often come apart where fringe is attached. Uneven shrinkage also may occur, causing the rug to roll and/or not lay flat on the floor.
If you do not have experience or the appropriate equipment for rug cleaning, it is best to leave it to a professional rug and carpet cleaner.
The stitching method on
the fringe and/or material is sometimes unable to withstand a mechanical care