Q: Occasionally our equipment breaks down and we can’t
get a repair person to come for several days. This causes customer
dissatisfaction. What can we do to improve this situation?
A: First of all, it may be wise to find a new
repair person. In the meantime, there are several things you should be doing to
Get the maintenance
manual from your file and really study the maintenance information. You may
find the answer to your problem under the “Troubleshooting” section.
The next time the service
person comes, stick right with them to see what they does to repair a machine.
Doing it yourself is a lot cheaper than calling them the next time you have a
problem. Spending some time on the troubleshooting suggestions for all your
machinery will be time well spent in keeping the plant running and your
It would also be
advisable to have an arrangement with another cleaner to process your work
until you can get things running again. Also, check out Bruce Grossman's
troubleshooting columns in Fabricare. He
has covered boiler operations and troubleshooting in depth.
For more information on this topic DLI Silver, Gold and Premier members can find a wealth of information in DLI's Encyclopedia of Drycleaning Online. The following bulletin could be a good place to start further study:
- Industry Focus: Cost-Volume-Profit Analysis