By Mary Scalco, DLI CEO
As a member serving
organization, DLI is expected to provide services and information and know the
answer on a wide variety of topics. In
most cases we are pretty good. As
businesses change we have to adapt and change as well and, frankly, sometimes
we are not as smart as you expect us to be.
Fortunately, we are smart enough to know when to ask for help.
We recently added a number
of new partnerships in response to member inquiries and requests. We took much
guidance from the survey we conducted earlier this year.
From our survey we learned
that the number one challenge was dealing with employees. DLI has partnered with human resources expert
consultants Seay Management to provide counseling for our members on employee
matters. With a phone call members can
access their resources for up to one hour counseling sessions. They also
provide information on current changes to workplace regulations such as the new
overtime exempt rules for Fabricare
and the weekly Hot Press e-newsletter.
Route & On-Demand Mobile App
As we all know, we are
glued to our phones particularly if you are under the age of 40. How did we ever find a restaurant in a new
place, get directions or send someone a text or any of the other million things
we use our phone for before this? In an
effort to help members appeal to this new reality, Starch Up will develop an
app for your on-demand and static route services. What I like about Starchup is they will brand
the app to your business and make it as easy as requesting an Uber ride. Anything you can do to build brand loyalty is
an asset and this system looks great and makes it dirt simple for people to
give you business.
Our partnership with
Marketwise was one of our firsts and is still a great member benefit. Let’s face it, your customer service
representatives are the face of your business. Marketwise can help you learn how
your customers see you. Is your business friendly? Do your employees look up
from your point of sale system or just bark out “phone number” when a customer
walks in your store? Are they talking
about your current promotion or other services?
I know you’ve got a lot to
do and sometimes asking you to do one more thing is a near impossibility.
Believe me, I understand how busy things can get. Please take a moment to check
out the DLI website, www.dlionline.org. In an effort to improve our own customer service we set up a new live
chat feature. Just like you, we need to make our services as available as
possible to the people we serve. We’ve got a lot to offer and it's getting
better all the time. We're working on delivering more app-based services so
look for news on that in the near future.
Thanks so much for your