From the President
I think one of the
toughest things for a business owner to do, is to admit that a problem was his
or her own fault. We are so busy and doing so many things at one time that we can't
always spend enough time to do something as well as it could be done. If we
didn't have anything else to do we may be able to do a task better than many
other people could, but when you put it into the mix every day you are not able
to do that task 100%. Also there are some things we are not able to do because
we donít have the proper equipment or training.
That's when you have to
realize that some of your problems are from your own mistakes. Also that you would be a better leader to
give those responsibilities to someone else who can focus all of their
attention on doing them right. How much better could you be if you had someone
checking on your cleaning quality, your customer service at the counter and on
the phone? How about someone to train your staff the right way either at your
plant or at a school solely devoted to training people for a cleaners? - You need to have good information to make
DLI can help you with all
of this! Our staff can handle the testing of your cleaning quality with the
cleaning performance tests. We do both drycleaning and laundry testing. We can
handle the checking of your customer service with secret shoppers both on the
phone and actual shoppers in your store. You can even use us to give you an
idea of how your competitors are doing! DLI has a fantastic school to train
your staff much better and faster than you would have time for without any
interruptions. If you canít send someone to school they have several "self
study" courses you can give to your staff to do at your plant to sharpen
their skills. How about someone to give you articles for a newsletter that you
can send to your customers or someone to create your website? These are all
included free in the premier membership or available individually!
Being a good leader means
doing what is best for your business. Sometimes when you want something done
right - You Have to Have Someone Else Do
it For You!
Why not get started today?
Give DLI a call at 800-638-2627 or go to dlionline.org and use the new
interactive chat that pops up, (during business hours), to get whatever
programs you would like started.
Thanks for your time,
DLI President 2016-2017
Owner of Murrysville Cleaners, Murrysville, Pennsylvania