Q: My stain removal technician removed a mustard stain but several scratches or white streaks remain in the area. What happened?
A: It sounds like the technician used a spatula incorrectly. While the spatula is useful to work stain removal agents into the fabric, there is a tendency to scrape or dig out the stain. If the point of the spatula is used in stain removal or too much pressure is applied, the fabric can be chafed or abraded. The result is scratchlike marks or fabric distortion, such as yarn slippage, tears, or holes.
Use the rounded end of the spatula, hold it almost flat against the fabric and slide it gently back and forth over the stain to work the stain removal agent into the fabric. This technique will prevent damage to the fabric and provide mechanical action to aid in better stain removal.
DLI published a five-part series of Technical Operating Information bulletins on Stain Removal 101. They are TOI 700-703 and TOI 704-706. These bulletins are also available in Spanish. Find them in DLI's Drycleaning Encyclopedia app.
DLI will host a special Two-Day Stain Removal Course September 26 & 27. Call 800-638-2627 for more information and to register.