Inspecting leathers and suedes at the counter when they come in for cleaning is probably the most valuable time spent in any counter transaction. A great deal of customer dissatisfaction can be avoided by imparting a little knowledge to the customer of what to expect after their garment is cleaned. Otherwise, they are likely to yell, “What have you done to my beautiful suede? It doesn’t look the same!”

Q: Upon delivery of her finished goods, a customer noticed a shifting and distortion of the yarns appearing as thin areas in the underarm of her blouse. What could have caused this?

Q: We’ve been having problems getting ink stains out of garments. Some products work on some fabrics, but if you use them on different fabrics they can pull color. Is there any product or process that is safe for all fabrics?