Q: A few people wearing hospital scrubs that I have been processing complained about skin irritations. I have modified my laundry formula to reduce alkali and bleach but they are still breaking out in rashes. What is causing this?
Q: I have heard a lot of talk about “blotting” ink and cosmetic stains to remove the oily components. What does it mean?
Q: We’ve been having problems getting ink stains out of garments. Some products work on some fabrics, but if you use them on different fabrics they can pull color. Is there any product or process that is safe for all fabrics?
Q: Upon delivery of her finished goods, a customer noticed a shifting and distortion of the yarns appearing as thin areas in the underarm of her blouse. What could have caused this?
Inspecting leathers and suedes at the counter when they come in for cleaning is probably the most valuable time spent in any counter transaction. A great deal of customer dissatisfaction can be avoided by imparting a little knowledge to the customer of what to expect after their garment is cleaned. Otherwise, they are likely to yell, “What have you done to my beautiful suede? It doesn’t look the same!”
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