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Customer Service, Membership

DLI member earns high service marks

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"All cleaners know that the front counter staff has to engage in a positive way with customers - it's what sets us apart from everyone else," said owner David Whitehurst. How Champion Cleaners in Birm...

Posted By Harry Kimmel | 3/29/2017 10:49:21 AM
Regulations, Savings

Pipe Insulation

Posted By Harry Kimmel | 3/28/2017 8:13:06 AM
Membership, Professionalism

How to make the best of the Clean Show

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Posted By Harry Kimmel | 3/21/2017 9:40:16 AM

DLI Membership Value increases

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Since 2014’s reorganization of DLI’s Membership Plan structure, the Institute has steadily added new resources and services. Since then your investment in DLI has not changed. However, inflation and a...

Posted By Harry Kimmel | 3/7/2017 10:08:29 AM
Membership, Shirts, Yellow

Whites Turn Gray


Q: I have received complaints from several customers that their white garments are gray. This seems to be a problem if only one piece of an outfit is brought in for cleaning. What is causing the probl...

Posted By Harry Kimmel | 3/1/2017 10:39:22 AM


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