Q: A customer brought in jeans with crayon all over them. The jeans had been dried while the crayon was still in the pocket. Can these stains be removed?

A: According to DLI experts, crayon stains are similar to candle wax stains and appear as built-up, shiny, and stiff stains.

Normally, drying, not washing, will cause these type of stains. The heat from drying melts the crayon material, resulting in stains on the garment.

Have you ever drycleaned an item in a normal process only to notice localized areas of color loss on a certain item? What went wrong? In many cases the color loss was caused by contact with an oxidizing agent - such as a bleach - prior to the cleaning process.

Oxidizing agents are found in hair care products, acne preparations, medicines for the skin, home bleaches, disinfectants, scouring products, and other cleaning agents. The discoloration may not show up until the item is exposed to the heat in the drying cycle or the heat of steam finishing.

The most common question faced by drycleaners when they receive a bedspread or comforter is whether it should be washed or drycleaned. Complaints of color loss or change of finish frequently accompany the cleaning of these items. Color loss usually becomes apparent when the cleaned bedspread no longer matches a coordinating uncleaned accessory, such as a pillow sham or drapery. The difference can range from slight frosting or fading to an overall change or catastrophic change of all colors.