Q: My spotter is having a terrible time with color loss on the natural and khaki color fabrics. She uses oily type paint remover and flushes it out before drycleaning, but a faint color loss appears. If I can't figure this problem out soon, I will have to consider refusing these items for stain removal.

Q: A customer complained that a broomstick pleated skirt lost its pleats after cleaning. What happened?

Q: How do you remove wax shoe polish from the cuffs of a pair of pants?

A: Test the color of a garment before starting any stain removal procedure. Place the garment on the spotting board over a white towel. Apply volatile dry solvent, apply oily type paint remover and tamp the stain with spotting brush. A bone spatula may be used to work the agents into the fabric. Flush the area with volatile dry solvent. You may have to repeat this process until the staining substance stops bleeding from the fabric.