Q: What can we do to prevent the breaking and cracking of the small buttons used to hold the collar down on shirts? We try to keep the padding in good shape but the buttons just keep breaking.

Q: My spotter is having a terrible time with color loss on the natural and khaki color fabrics. She uses oily type paint remover and flushes it out before drycleaning, but a faint color loss appears. If I can't figure this problem out soon, I will have to consider refusing these items for stain removal.

Q: A customer complained that a broomstick pleated skirt lost its pleats after cleaning. What happened?