Chat with us, powered by LiveChat

Sample FTC Comments

Care LabelIt is important for the industry to let the FTC know that repeal of the Care Label Rule will have a significant and devastating economic impact not only on our industry but for consumers as well. Here are some sample comments you can use. Comments can be submitted online at www.regulations.gov website. Enter 2020-13919 in the search bar to go directly to the comment section. Comments must be received by the FTC before September 21, 2020. 

Some sample comments are below. Please feel free to use and change as desired. Please be sure to change the text in bold sections and parentheses. 

We also included some consumer-ready comments. Please consider inviting your customers to this page and asking them to consider commenting in favor of renewing the rule.

 

Sample Comments

Sample Letter #1

 

Dear Commissioners, 

The Care Label Rule is essential to professional garment care. Since garment designers and manufacturers are the only people who know what types of fabrics are used in the garments they construct and sell, it is incumbent upon them to share safe handling instructions. Without a care label my employees will not be able to guarantee safe handling of items that customers bring to my business. 

 

I am often asked about safe handling for items that lack care labels. This means my customers won’t be able to care for their garments at home without these important instructions. The rule gives us a guide to follow when we handle items and recourse for action when something goes wrong. Please don’t repeal this very important rule.

 

Sincerely,

 

YOUR NAME, XYZ Cleaners, CITY, STATE 

 

Sample Letter #2

 

Dear Commissioners,

 

Missing, inaccurate or misleading care instructions can cause garments to become damaged or fail in cleaning. The Care Label Rule gives professional cleaners and consumers recourse when this happens. The loss of garments cleaned without instructions could result in a substantial financial burden to both professional cleaners and consumers.  The Care Label Rule helps fulfill the FTC’s mission to “protect and educate consumers.” If the FTC repeals the Care Label Rule it would violate its mission by reducing consumer education and protection, resulting in more ruined garments and wasted money per American household. 

 

Consumers have a right to expect that products they purchase will survive reasonable wearing and cleaning. It is the manufacturer’s responsibility to provide accurate care instructions to ensure garments will meet expected and reasonable durability standards. 

 

Sincerely,

 

YOUR NAME, XYZ Cleaners, CITY, STATE 

 

 

Sample Letter #3

 

Dear Commissioners,

 

I have been in business (years in business).  It is a routine part of our business to check the care label for cleaning instructions on almost every garment.  Yes, there are some basic garments like 100% cotton khaki pants or jeans but sometimes even those, if they contain additional fibers, can cause a problem if the care instructions are not followed. 

 

Since we are the last person that handled the items, the consumer blames us if damage occurs even when we follow the care label. I can’t imagine how much worse it would be if there were no care instructions in the garment. There is no way we can know every dye, every trim, and every construction method for every garment.  There are too many different components and too many application and construction methods that go into producing a garment. The only person that knows what goes into the construction of a garment is the manufacturer. The manufacturer is in the best position to know the best method of care for a garment. That decision should not be left up to the consumer or the cleaner. Neither the drycleaner nor the consumer should be expected to bear the financial burden of damaged garments due to an incorrectly, guessed care method. 

 

Sincerely,

 

YOUR NAME, XYZ Cleaners, CITY, STATE 

 

Sample Letter #4

 

Dear Commissioners,

 

The Care Label Rule is essential to professional garment care. Sometimes we do use our professional judgment and wetclean a garment that is labeled as dryclean because of extensive staining but we and the customer know there is a risk and have agreed to take that risk.  Consumers cannot be expected to sign a blanket agreement that if they bring something into the cleaners and damage occurs they are assuming all the risk because there is no care guidance from the manufacturer.   As a professional I have a better chance of guessing the proper way to handle the garment than the consumer if there are no instructions but why would I want to assume that liability. 

 

Garments are complex with many different layers, trims, dyes, and components that may or may not be visible.  It is difficult for me the professional to know all the variables let alone a consumer. Consumers have a right to expect that products they purchase will survive reasonable wearing and cleaning. It is the manufacturer’s responsibility to provide accurate care instructions to ensure garments will meet expected and reasonable durability standards. 

 

Sincerely,

 

YOUR NAME, XYZ Cleaners, CITY, STATE 

 

Sample Letter #5

 

Dear Commissioners,

 

 

The Care Label Rule is essential to professional garment care. At times, we do find that the care instructions are inaccurate and damage occurs such as when a beaded dress has a  dryclean label and the beads distort and melt or white dress with black trim is discolored because the black trim bled into the white after cleaning, or a man’s suit coat has rippling down the front due to the interfacing which is sandwiched between two pieces of fabric comes apart but these damages are infrequent  in comparison to the number of damages that could occur if there was no guidance.  

 

If there were no care label, I would be at a loss, as would the consumer; it becomes a guessing game as to how to handle the garment.  In all likelihood, the consumer would be out the cost of the damaged garment.  Consumers have a right to expect that products they purchase will survive reasonable wearing and cleaning.

 

Sincerely,

 

YOUR NAME, XYZ Cleaners, CITY, STATE 
 

Additional paragraphs to include with any of the sample letters if appropriate to your business:

 

Use of Care Symbols

 

I would be in favor of the use of care symbols.  We do receive garments with symbols now and we find that we can discern the proper care.  I think the challenge will be educating consumers not the professional care industry. 

 

Alternative Solvent

 

I do not think the fact that the FTC’s current definition of drycleaning does not encompass all the technologies available today prevents anyone in the industry from changing to a different process.  We recently replaced our perc machine with a (add new solvent) or added (new process).  

 

Consumer Comments

The Care Label Rule is important to your customers, too. Without it, they may not be able to clean their clothes properly. Here are three variations of comments they might consider using to promote renewal.

 

Consumer Comments

 

Dear FTC,

 

As a consumer I depend on the care label to safely and effectively clean my clothing. I appreciate the FTC’s mission to “protect and educate” the citizens of the United States. Not knowing how to clean our clothes will result in using inappropriate settings which could lead to ineffective removal of germs and even damage to the clothing material.

 

I am grateful for the Care Label Rule and urge the commissioners to keep the rule.

 

Thank you,

 

NAME

CITY

STATE

 

- -

 

Dear Commissioners,

 

I always read the care labels before I buy clothing. I depend on the instructions to make sure I am able to clean my clothing appropriately without causing damage. Please do no repeal this rule. It is valuable to me and I appreciate having the instructions I need to clean my clothing properly.

 

Thank you,

 

NAME

CITY

STATE

 

 

- -

 

To Whom It May Concern,

 

Laundry is one of my least favorite chores. Fortunately, the care label instructions help me figure out which settings to use on my home washer and dryer. Without those instructions I would ruin more of my clothing than I care to imagine. I would ask the commissioners to please keep the Care Label Rule.

 

Thank you,

 

NAME

CITY

STATE

CONTACT MEMBERSHIP SUPPORT

Talk to a real person about how DLI can help your business.